• Location:
  • Salary:
    negotiable
  • Posted:
    1 year ago
  • Category:
    2017 Batch Jobs, 2018 Batch Jobs, B .Com Jobs, B.A Jobs, B.E / B.Tech Jobs, B.Sc / M.Sc Jobs, BBA / BBM Jobs, BCA Jobs
  • Deadline:
    March 29, 2020

Uber Hiring Fresh Graduates – 2017 / 2018  Batch

 

Uber logo

 

Uber Inviting Application for the post of Community Support Representative.

Website: http://www.uber.com

 

Salary Details: INR 4.8 LPA

 

Educational Qualification

 All Graduates

Batch: 2017-2018

 

Job Location

Gurgaon

 

Desired Experience: 0 to 2 Year

Bond: 6 months of contractual job  

Tentative date of interview: Will be communicated post registration window is closed

*The exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview.

Tentative date of joining: Immediate

 

Profile 1: Defect Reduction

– Constant evaluation and updating our training framework

– Design specific issue level video training content which could be digitally sent or included in in-person training

– Create content around IAH adoption

– Driving projects at GL and airports focused on reducing issues pertaining to professionalism, Cancellation and Waitlisting

– Uncovers new fraud techniques from the drivers and riders

Profile 2: Competitor Analysis

– End to End comparison of IVR on all issue types, AHT, DSAT

– In-App Help – design, languages, and vocabulary along with performance measurement

– Policy comparison on each issue type

– Explore other Support Mechanisms which could reduce costs or improve driver experience

– Create a driver feedback mechanism and operationalize it.

 

Profile 3: Insight Generation

– Tickets and Call scrubbing activity to cull out insights from internal data

– Conducting experiments at Greenlight centers and Airports to gather ground level information

– Taking Driver Trips to gauge and understand the real-time issues

What You’ll Need

– Incredible empathy and understanding of both riders and driver partners alike

– Ability to be an advocate for Uber’s users and are passionate for the UBER and community experience

– Excellent organizational skills, integrity, and follow-through on tasks

– Enjoyment from learning and looking for ways to innovate. You enjoy testing different support strategies and tracking results

– Excellent written and verbal communication skills including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members

– Passion for helping others and creating support experiences that exceed users\’ expectations

– Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users

– Ability to work weekend and weekly evening shifts are required

– Experience in service, customer support, manufacturing or distribution in a high-volume and fast-paced environment is a plus

 

Interview Process

  Multiple Face-to-Face Interviews

 

HOW TO APPLY

Application link → Click here to apply

FOR MORE JOB UPDATES –  CLICK HERE

This job has expired.